CS SiteManager gives you the online customer experience management tools to make critical web development decisions informed by delivering continuous input from your customers and giving you an accurate understanding of how their satisfaction will drive their future behaviors. Our proven technology captures the voice of your online customers in real-time…while our online dashboard continuously analyzes customer information. We prepare easy-to-interpret reports showing trend and segmentation analysis, and review them with you at regular intervals.

This means that youll know from month to month which actions will yield the greatest Return on Satisfaction (ROS) and ROI. Your organization will save money when you free up resources from low yield improvements…and grow revenues as you improve on specific aspects of your website that matter the most to your customers.

Accurately Link Customer Satisfaction to Financial Returns

Because satisfaction measurements are most valuable when theyre linked to financial returns, CS SiteManager uses the nationally recognized, econometric methodology of the American Customer Satisfaction Index (ACSI) to evaluate and analyze your website.

The proven and reliable methodology of the ASCI combined with the powerful technology of CS SiteManager allows you to accurately link website components to future financial activities (such as buying online or recommending the site to a friend). Armed with this data and analysis, youll know which changes will yield increases in revenue so you can manage your web investments more strategically and cost-effectively.

With CS SiteManager, you can:

Know Your Competition
With CS SiteManager, you can gather customer satisfaction benchmarking data for one or more companies in your peer group, across best-in-class websites and for specific competitors. Incorporating the ACSI methodology provides a consistent standard of comparison across companies and across the leading sectors of the economy.

Segment Your Website Visitors
Who are your most profitable customers? What drivers of customer satisfaction will make them more likely to come back or refer your products and services to others?

CS SiteManager gives you the information you need for customer satisfaction segmentation by target audience and user profile (which can be defined by demographics, psychographics and online behavior) so that you can maximize satisfaction of specific customer segments.

Survey Customers on Multilingual Websites
Our online surveys can be implemented in over 40 different languages, with results reported in English, so companies can survey multilingual websites and their global customer base.

508 Accessible Surveys
The CS SiteManager data collection instrument meets the accessibility standards to comply with the 1998 Amendment to Section 508 of the Rehabilitation Act, which ensures that web-based Intranet and Internet information and applications are accessible to people with disabilities or other special needs.