HelpdeskAdvanced is the best
solution your CSRs can have PAT’s CRM solutions enable companies like yours to
leverage the potential of the client base while creating strong, lasting,
personal and profitable relationships with individual customers. Our solutions
enable your sales and marketing teams to share information effortlessly,
creating a much more consistent message and more effective customer
interactions. Pat’s solutions resolve the following issues: Is it difficult for
your customer service representatives (CSRs) to effectively manage customers
because they don’t have easy access to the corporate knowledge base? Would
customer interactions in your company be improved if the customer
service/support and sales and marketing teams were able to work from a single
database and have a complete picture of the customer situation for every
interaction? Automatically escalate serious or overdue requests In today’s
market competitive pressure is enormous and it is recognized that the ability to
provide outstanding customer service is a key differentiating factor. Companies
like yours need to offer consistently high standards of service and need to be
able to track service or information requests automatically and accurately.
PAT’s help desk solutions contain highly detailed Service Level Agreement (SLA)
management tools allowing for each request to have an assigned priority with an
expiration time which can be set up to automatically escalate the request and/or
alert an individual operator, a service/support group or an administrator. These
alerts can be sent via the HelpdeskAdvanced system, via email or via SMS.