For
businesses operating multiple contact center sites, Aspect offers the Multisite
version of eWorkforce Management. It makes it possible to: Allocate incoming
contacts on a percentage basis across multiple sites Calculate staff
requirements based on networkwide volume forecasts Base schedules on global
staffing requirements Use skills-based routing across multiple sites Aspect
eWorkforce Management Multisite provides all the functionality of Aspect
eWorkforce Management and adds a total network perspective, regardless of the
number of agents, the number of sites, or the way the contact center chooses to
share the contacts. eWorkforce Management Multisite can be used as a single
point for viewing information and monitoring performance across a multisite
network. It also allows for decision-making at individual sites. Managers can
view site information on either a consolidated or an independent basis.