TixTime is web based software for scheduling, time and attendance, and employee management for contact centers. TixTime resolves the frustrations of using spreadsheets as timesheets. Some of the benefits of implementing TixTime in your contact center are:

Schedule Charts: For each campaign visually determine how many agents are working per interval to ensure proper staffing throughout the day.

Accurate Event Tracking: TixTime automatically tracks events (Lates, for example) as they happen and makes lookups per employee simple, helping improve schedule adherence.

Realtime Operation Status: Quickly see who is up next for breaks and lunches through color coding, who is missing from their shift without calling in, and any employees working overtime.

Reduce Payroll Errors: Save frustration and improve the bottom line by reducing payroll errors caused by punch mistakes, lost sticky notes, and even lost entire timesheets.