Lobby Manager provides you with a customer management solution that ensures your customers dont wait longer than necessary. Using Lobby Manager, your receptionist can instantly notify customer service representatives (CSR) when someone is in need of assistance. Now you can improve the customer experience by providing timely and efficient service.

Features:

Customized service descriptions.
Create user accounts to maintain consistency in reporting.
Front Desk program displays Waiting and In Service queues.
Client program offers mini-calendar for tickler notes.
Visual and audio notifications of new customers.
Client program can be minimized to conserve screen real estate.
Critical Notification. If a customer has waited beyond a predetermined amount of time, their entry will be flagged.
Export data to CSV (comma separated value) files.
Single purchase for one location. One serial number covers one server and all computers at one location.
Easy to use interfaces. Learning curve is practically non-existent. Just load and go!
Free upgrades on same version releases.
If a new version of Lobby Manager is released within 30 days from your purchase date, you will receive a free upgrade to the latest version (one time only).
How it works:
The receptionist enters the customers name and the service they need into the Front Desk. Next an alert is automatically sent to all computers running Lobby Manager Client. Now the CSR knows that a new customer has been added to the queue and is waiting for service. After selecting a customer from the queue, the customer is then removed from all other CSRs lobby queue display. The Front Desks display is updated to show the name of the customer and the name of the CSR that is assisting the customer.