AMS has announced a brand-new tool from AMS Services called Service 24/7. Service 24/7 works with your AfW Online or AMS 360 system to provide round-the-clock customer service via the phone as well as customer self-service via the Internet.

With 24/7, you can really set yourself apart from your competition through enhanced service after hours, during meetings or during busy times in your agency. It will also help your staff become more efficient by ending phone tag and eliminating re-keying errors.

Features of Service 24/7:

Trained CSRs who answer your phone and access your customers client information
Improve your customer satisfaction with off-hours and overflow call coverage
Real-time updates to your database with suspense and/or activity transactions
Critical staff back-up in the event employee absences or if your office is shut down due to weather or emergency.
Secure access through your agencys Web site for your insureds to view and print their policy information