It’s become commonplace for users to work with a variety of applications on their desktops. Lack of communication among those applications often results in data entry errors, complex keystroke combinations, cutting and pasting between applications, new UIs to learn, longer calls, and frustrated customers. This problem is particularly evident in contact center environments, where agents typically work with five or more desktop applications.

As a result of a strategic partnership between Attachmate and OpenSpan you can break down the barriers between desktop applications. Verastream Desktop Integrator is a set of .NET-based tools for integrating corporate desktop applications, regardless of their ownership or origin. It can help you improve call center performance, increase end-user productivity, decrease training costs, and optimize your IT infrastructure.