Mobile Device Management Suite
SupportSofts Resolution Suite capabilities extended with mobile device support can play a central role in achieving higher user satisfaction while lowering the cost of an organizations mobile IT infrastructure. SupportSoft allows IT organizations to deliver robust technical and non-technical management solutions to mobile users using a proven, scalable software platform.

The SupportSoft mobile extension comprises automated self-service (mobile portal), optimized assisted service, and analyst-initiated, proactive management. With SupportSoft, mobile users are empowered to help themselves, while service desks have the ability to automatically track and diagnose user problems when assisted service is requested from the device. Lastly, the IT organization has the ability to proactively distribute updates to large, yet targeted mobile user groups.

SupportSofts mobile device management capabilities leverage the expertise gained from access to its patented technologies being available on over 35 million devices, including PCs, servers and PDAs. SupportSofts proven permission-based remote diagnostics and support, proactive mass-healing, remote communication, and software healing capabilities offer a compelling automated support experience for mobile users.