SmartAccess automatically determines if a subscribers computing system qualifies for a broadband connection and, if so, enables self-installation of high-speed access while providing a platform for the qualification, notification, installation, management and support of additional value-added services such as home networking and gaming. Once connected, SmartAccess can allow subscribers to easily order, install and configure and manage these value-added services. In addition, SmartAccess automates the front-end process to enable auto-provisioning.

SmartAccess facilitates auto-provisioning by managing the complexity on the subscribers system and by providing the integration infrastructure to interface with back-end systems to move data between these systems and the subscribers system. This subscriber data, based on an industry-standard XML format, can be easily integrated into back-office billing systems to automate back-end provisioning.